Our Promise to You

We stand behind every Beast & Buckle product. If something isn't right, we'll make it right. You have 30 days from your order date to submit a return for any undamaged, non-final sale item. We just ask that you tell us why you're returning it so we can keep improving.

What You CAN Return

✅ Any regular-priced item in undamaged condition
✅ Clearance items (for exchange only) in undamaged condition

What You CAN'T Return

❌ Gift cards
❌ Mystery Packs
❌ Final sale items
❌ Items damaged by chewing or from tethering your dog (PLEASE do not tether your dog)
❌ Items shipped in an exchange

How to Return or Exchange

Step 1: Start Your Return

Use our self-service return system on your Order Status page. This is the only way we accept returns - items sent back without going through this system or contacting us for special handling will not be accepted.

Step 2: Get Your Prepaid Label

We'll email you a prepaid shipping label (US orders only). Print it out and attach it to your package. You will also have the option to get a QR code (that can be used at USPS post offices) instead.

Step 3: Send It Back

Pack up your items and drop them off at any USPS post office. Getting a scan on your package at the counter is highly recommended. If your return is not in transit with the carrier within 30 days of submission, your return will expire and we will no longer be able to accept your items back.

Exchanges Made Easy

• All exchanges get free shipping both ways – your return label and the shipping for your new order are free.
• Exchanges for a different size of the same item can be done for free in our return system. 
• Exchanges for a different item will use the full product costs paid for the items being returned towards the price of the new items you want to purchase. This entire process can also be done in our return system.
  

Refunds & Costs

Regular-Priced Items

• Exchange or store credit: Free return shipping
• Refund to original payment: Return shipping cost deducted from your refund

Clearance Items

• Exchange: Free return shipping
• Store credit: Return shipping costs deducted from store credit

Processing Time

• Refunds process within 2-3 business days after we receive your return
• You'll get an email confirmation when we receive your items
• Refunds may only be issued directly back to the same payment method used to pay for the order.
• Once we initiate a refund, processing time will depend on your bank. Most banks process refunds on credit cards within 2-3 business days, but some banks can take longer. We do not have any control over these processing times.

Note: Shipping costs are not refundable.

Final Sale Items

What's Final Sale?

• All Mystery Packs
• Items marked "Final Sale"
• Gift cards
  

Damaged Final Sale Items

If your final sale item or an item from a mystery pack arrives damaged or defective:

• Contact us within 3 days of delivery
• Include photos of the damage
• We'll work with you to resolve the issue
• Final sale/mystery pack items will only be replaced with the same item

Need Help?

Questions about your return? Contact our customer service team - we're here to help make the process as smooth as possible.