The Beast & Buckle Guarantee
If you do have an issue with your Beast & Buckle purchase, we want to know about it AND make it right. That is why you can always return ANY non-sale item within 30 days of delivery, no questions asked. All we ask is that you tell us why so that we can improve our products and buying experience.
We do not accept returns for the following items:
- Gift cards
- Final sale items (see the "Sale Items" section below)
To initiate a return, use our self-service return system.
Once we receive your return, we will send you an email to notify you that we have received your returned item.Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 business days.
Late or missing refundsIf you haven’t received your refund after five (5) business days, first contact your credit card company (or the company responsible for your payment method), as some payment methods may require additional time before your refund is officially posted.
If you’ve done all this and you still have not received your refund yet, please contact us at email@example.com.
Sale itemsAll sale items are final sale and may not be returned unless the item is defective or damaged. If you have purchased a sale item that was delivered with defects or damage, please contact us with pictures of your item within seven (7) days of delivery to arrange for a refund.
As stated above, we don't do "exchanges" in the traditional sense. We recommend ordering the same item while sending us your return. If your reason for seeking a replacement is due to receiving a defective item, send us an email at firstname.lastname@example.org so we can investigate and make it right.
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will need to be issued to the gift giver.
Shipping Your ReturnTo return your product, you should mail your product to: PupThreads LLC DBA Beast & Buckle, 13428 Maxella Avenue, #477, Marina del Rey, CA 90292, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If the total value of the items being returned is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.