The Beast & Buckle Guarantee
If you do have an issue with your Beast & Buckle purchase, we want to know about it AND make it right. That is why you can always return ANY undamaged, non-final sale item from an original order within 30 days of delivery, no questions asked. All we ask is that you tell us why so that we can improve our products and buying experience.
We do not accept returns or exchanges for the following items:
- Gift cards
- Final sale items (see the "Sale Items" section below)
- Items that were shipped as part of an exchange
To initiate a return, use our self-service return system. You will receive a prepaid label to mail back your item(s).
Refunds & Exchanges
We are proud to offer Instant Exchanges! If you need to exchange an item, you can have your new item shipped BEFORE we receive your returned item...it's really awesome! You can do this in less than a minute using our self-service return system.
If your order was delivered to a US address, you'll receive a prepaid shipping label for sending the item back to us, and your new "order" will process just like a normal one - you'll be able to track it and see exactly when it is supposed to arrive! To avoid being charged for another item, all you need to do is put the items you're exchanging in the mail (using the label we provide) within 14 days of your request.
For a return, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 business days.
International orders may be returned or exchanged, but customers will be responsible for all shipping costs.
Shipping costs are not refundable.
Return shipping labels
For normally-priced items, if you opt for a return to your original payment method, the cost of the return shipping label will be deducted from your refund. If you choose to exchange or have a refund issued in store credit, the return shipping label will be provided for free.
Clearance items – unless they are marked Final Sale – may be returned for store credit or exchanged for a different size. Exchanges for clearance items have no handling or return label fee. Starting May 26, 2022, clearance items returned for store credit will have an amount deducted from the store credit issued to cover the cost of the return label.
Clearance and Final Sale items
All items on our Final Sale page are final sale and may not be returned for a refund. Items under $5 are 100% final sale – no returns, no exchanges, no exceptions.
Clearance items may be returned for store credit (minus the cost of the return label, as described above) or exchanged for a different size.
If you have purchased a final sale item that was delivered with defects or damage, please contact us with pictures of your item within seven (7) days of delivery to arrange for a store credit refund.