The Beast & Buckle Guarantee
If you do have an issue with your Beast & Buckle purchase, we want to know about it AND make it right. That is why you can always return ANY non-final sale item within 30 days of delivery, no questions asked. All we ask is that you tell us why so that we can improve our products and buying experience.
We do not accept returns for the following items:
- Gift cards
- Final sale items (see the "Sale Items" section below)
To initiate a return, use our self-service return system. You will receive a prepaid label to mail back your item(s).
Refunds & Exchanges
We are proud to offer Instant Exchanges! If you need to exchange an item, you can have your new item shipped BEFORE we receive your returned item...it's really awesome! You can do this in less than a minute using our self-service return system. You'll receive a prepaid shipping label for sending the item back to us, and your new "order" will process just like a normal one - you'll be able to track it and see exactly when it is supposed to arrive! To avoid being charged for another item, all you need to do is put the items you're exchanging in the mail (using the label we provide) within 14 days of your request.
For a return, we will send you an email to notify you that we have received your returned item. Your refund will be processed a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 business days.
Late or missing refundsIf you haven’t received your refund after five (5) business days, first contact your credit card company (or the company responsible for your payment method), as some payment methods may require additional time before your refund is officially posted.
If you’ve done all this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale itemsAll items on our Sale/Clearance page are final sale and may not be returned unless the item is defective or damaged. If you have purchased a sale item that was delivered with defects or damage, please contact us with pictures of your item within seven (7) days of delivery to arrange for a refund.
GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will need to be issued to the gift giver.